Flat rate $7 post Aus wide | free for orders $60+

Payment, Shipping & Refund policies


Shipping: 

All orders will be shipped to addresses provided through our website at the checkout so please ensure this is entered correctly.

I offer flat rate shipping of $7 With tracking within Australia. There is also an option at the checkout for express post. Each postage method also offers the option of signature on delivery for a small additional cost

Local pickup is available via appointment from my home in Lara 3212. Please message me prior to ordering to discuss collection options & receive a pickup code.

All in stock items are dispatched in 1-2 business days from date of order.

Our essentials collection is the onky made to order collection and carries a turn around time of 4-5 week plus shipping times

 

Will, Cee & Jay ship from Geelong, Victoria with Australia Post, and each parcel is lodged over the counter to activate tracking. Estimated delivery is 2-10 business days depending on your location, however once a parcel is lodged i have no control over the postage times

Please note that choosing express post that it only means your parcel will arrive faster after it has been lodged, it does NOT decrease the turn around time. But please contact me prior to purchasing if your order is required urgently

 

A confirmation email will be sent to let you know once your order has been shipped & your tracking details will be provied.

 

 

Refund policy:

No refunds are given for change of mind or where the incorrect size has been selected. I endeavour to provide a photo of a size chart on each listing to assist you in selecting the correct size, you are also welcome to contact me to discuss your sizing needs if you are unsure.

This is done due to the nature of each garment being custom made to order and is inline with the laws regarding consumer rights.

Returns, exchanges or refunds will only be provided on faulty items & contact with proof of the fault must be provided within  14 days of receiving your order. I take great pride in my work & Will always happily discuss any issues you may have.

 

PAYMENT

We offer several payment options at the checkout, including paypal, credit card, afterpay & laybuy

Unauthorised usage of payment providers:
We take the security of our customers very seriously. All reports of fraud will result in such activity being reported immediately to ACORN and the AFP, as well as the payment service used for the activity. This may result in the closure of the account. No refunds or store credits will be issued in cases of unauthorised usage of the payment services unless Will,Cee & Jay  is instructed too by ACORN, the AFP or relevant authorities at the conclusion of their investigation.

 

Please note: due to the nature of handmade, some items may differ slightly from the images shown on the listings, such as variations in pattern placement of a fabric print. However I strive to provide a favorable pattern placement on each item, any variations will be slight & simply provide a uniqueness about each piece.

Colours may also vary slightly between what is seen on your screen compared to the fabric in person. I make every effort to display the colours as accurately as possibly however variations may occur depending on your screens colour settings & the lighting conditions in which you are viewing the images.